Frequently Asked Questions

Everything you need to know about our premium food delivery service

How do you ensure the freshness of my order during transit?

We use specialized temperature-controlled packaging and thermal liners to ensure all perishable items remain at food-safe temperatures from our warehouse to your doorstep.

What are your delivery areas and timeframes?

We currently offer nationwide shipping. Orders placed before 12 PM are typically processed the same day, with most customers receiving their gourmet goods within 1-2 business days.

Can I track my delivery in real-time?

Yes, once your order is dispatched, you will receive a tracking link via email and SMS to monitor the progress of your delivery.

What is your policy if I am not home to receive my package?

Our couriers are instructed to leave packages in a safe place if no one is home. Because our products are perishable, we recommend unpacking and refrigerating your items as soon as possible.

What should I do if my order arrives damaged or incorrect?

Your satisfaction is our priority. Please contact our support team within 24 hours of delivery with photos of the issue, and we will arrange a replacement or a full refund.

Do you offer options for specific dietary requirements?

Yes, Soldeli provides a wide range of products including gluten-free, organic, and vegan options. You can use our website filters to browse by dietary preference.