Returns & Exchanges

At Soldeli, we take pride in the freshness and quality of our gourmet food products. Due to the perishable nature of our items, we offer a dedicated resolution process for any products that do not meet our premium standards upon arrival.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon receipt, please check your order to ensure all perishable items are in perfect condition and the vacuum seals remain intact.

• 2.
  Document Issues

  If you notice any damage or quality concerns, take high-resolution photographs of the product and the packaging including the shipping label.

• 3.
  Contact Support

  Notify our customer service team within 24 hours of delivery by emailing [email protected] with your order number and the attached photos.

• 4.
  Resolution Process

  Once your claim is verified, we will arrange for a replacement shipment or issue a full refund to your original payment method within 3-5 business days.